Iím the artist Leonid Afremov, I would like to share with you a little story that keeps happening to me almost every month. As you all know, I make 99% of my sales online. In most cases I receive credit cards as the form of payment. Every month I have at least 2 or 3 customers that scam me by abusing the online sales protection system that card companies offers. In my opinion, such abuses are straight examples of online fraud and scam committed against the seller.
Customers purchase art from me and pay by credit card. Then after they receive the paintings, they call their credit card company and ask for a charge back saying they never received the paintings. The credit card company immediately gives them the money back. My ecommerce takes the money from my account as soon as it happens and forwards it to the credit card company. Although, I have a UPS tracking number proving delivery, the customer claims that he/she never received the merchandise paid for. With the online sale protection system, there is barley any chance to win such a dispute. I can only say that I repeatedly become a victim of scam and fraud by customers online. In a few cases, I tried to report this fraud and scam to the police and the FBI, but the law is on the customerís side always.
Especially with American Express that allows charge back up to 11 months from the transaction. I had a couple customers scam me and cancel 8 months after the delivery. I would be fine with the cancelation if the customer returned the paintings, but they claim they never got anything and decide to scam me and the online trading system. When I send them delivery confirmation from UPS , they deny the delivery and say nothing ever arrived and say itís not their signature on the confirmation. They basically steal my paintings that I invested my soul into. This is unacceptable online fraud and scam against me, artist Leonid Afremov. Sometimes customers are being jerks and write on compliant sites about me saying they never got their paintings, when the actually have the paintings and the money refunded. I feel completely vulnerable and unprotected from this type of fraud and scam, especially when such scam also affects my reputation.
Please advice, How can I protect myself from such fraud and scam. What can I do? Maybe someone has experience with this and can give me advice.
I have never had this happen to me before- i've spent a lot of money buying beautiful art on this site- but recently I ordered a whole bunch of mugs and such- art gifts- and it was set into two packages instead of one. Anyway, I only received one of the packages. I went to UPS, it says I received it. I checked with neighbors. I do not understand what can happen. So I am filing a complaint with deviant art I hope they will help. But Ups says I received it I never signed for anythning- and the other package I DID receive- they left it at my door I never sign for anything with all the packages Ive gotten I have never once been asked to sign. I live in a very secure condo building so this is very strange. My point is the scam can go on both sides.. I really hope I get the art but I dont know what deviant art will do because UPS says it supposedly arrived a week ago and IT DID NOT arrive! This is so frustrating.
I have no experience of this, and I could be very wrong, but it seems that if your cheating customers are usually from the USA, then you are a foreigner in a foreign country (you live in Mexico?), so American laws won't protect your rights.
Could you send your pictures to a trusted gallery in the USA (maybe for a small commission) who could then send the paintings on to the customers? That way, if you get paid first by the gallery, it is the gallery who will be cheated by the cheating customer - but they will have the ability to accept different forms of payment, and chase people up/follow through with lawsuits etc.
there's a reason i asked if you do cash on delivery, there's a paper trail all the way!! (monies and product) no one is in throuble then! If they do not pay, the post company takes care of it! yes? or that's how it is where i am.... either way, it's a suggestion. also. these lying ppls should go die in a hole.
I'm so sorry also people take advantage like this & feel nothing in regards . Some people have way to much time on there hands .Your works are beautiful & plan to save for one hopefully will be able to order if others don't mess it up for the rest of us.Good luck
Is it possible to contact Paypal and get them to contact these credit card companies? There must be some way to to prevent them from getting away with this, cause stealing art that is original is just wrong. Plus you are kind enough to give them your art for great bargains. If possible you should put a tracker on your art so you know exactly where your art is and make sure to save the progress of where your art is. And if the customer says he/she does not have it, you can prove that they do since your art is tracked down. I wish I could help, but I don't have the knowledge have PayPal and I never use credit cards.
Thank you for the comments. I do all of the above what you have mentioned. The thing is that people that pay with paypal using a credit card for the paypal balance call their card instead of paypal. The credit card companies take their word and if there is a signature, they say its not mine. The credit cards , especially Amex always take the buyers side